Brand and Consumer Research

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Brand and Consumer Research

a. Market Entry Strategy Development

We provide a detailed and overall understanding of the market and help in strategic decisions making. Various modules that can be identified as our strength areas include:

• Demand Estimation
• Mapping competition
• Price mapping of competing products
• Entry routes to market
• Trade Practices
• Competitive Communication

b. Marketing Consulting for New Product Development

Provides an exhaustive consulting regarding launch of new products by estimating the demand and acceptability of the new products. The insights provided by us help clients to modify and enhance the product and the marketing strategy to suit consumers’ requirements. FRC is also capable of developing marketing efforts that fit into the overall business objectives of the client. The followings are the areas where FRC has specialized to cater specific client needs.
• Concept Test
• Brand-Name Test
• Product Benchmarking Test
• Blind Product Test
• Package Design Test
• Price Sensitivity Research
• Feasibility and Risk Management Studies

c. Consumer Behaviour Studies

This component is another strength area of FRC to provide a complete understanding of the consumer motivations for choice and usage of the product/brand, various user segments and the perceived benefits of the product. FRC uses both quantitative and qualitative techniques to fulfill this.
• Usage and Attitude Study
• Segmentation Studies

d. Brand Health Studies

FRC has substantial experience in brand health studies. Comprehensive brand tracking studies include:
• Consumption and purchase habits of the product category
• Awareness and trial of the brand under consideration
• Motivators for the trial and Satisfaction with the brand
• Purchase Intent of the brand
• Position of the brand relative to its competitors
• Advertising awareness and impact of ads
• Image of the brand
• Key areas of improvement in customer contact
• Brand/Image indications which can be used to leverage Strengths of the brand
• Critical sales incidence

e. Customer Satisfaction Studies

FRC provides an exhaustive customer satisfaction studies to understand the expectations and needs of the consumers. We measure the level of satisfaction for a specific product or a service and identify the gaps between expectations and the experiences and in turn help the clients to raise their offerings for gaining higher level of consumer loyalty. Our methodologies include:
• Customer Delight Score
• Overall Customer Satisfaction Index
• Intent to Recommend the product
• Loyal Customer Vs. Disloyal Customer profiles
• Gap analysis to identify problem areas
• SWOT/SWOC analysis for the product

f. Corporate Image & Brand Positioning Studies

This includes:
• Corporate Image Studies
• Value Mapping
• Brand Mapping
• Brand Positioning

g. Perception Analysis or Consumer Psyche

FRC helps its clients through:
• Providing insights about the consumers’ perception and to design a stronger and compelling selling propositions based on the analysis.
• To identify consumer’s motivational factors.
• To reach the target audience with more focused strategies.

h. Mystery Shopping

At the grassroots level, FRC conducts mystery shopping to check every aspect of its client’s business starting from service quality, staff behaviour, and efficiency, value for money, décor, hygiene, and customer comfort. With the help of this exercise, FRC becomes the eyes and ears of the clients and helps organizations firm up their internal audit processes.